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We strive not to compete with our dealers; therefore, we do not offer price matching..

Once your order is accepted and processed, your card will be charged.

Please check that your card’s billing details (such as security code and billing address) match the information you entered into our system.

Only one promotional code can be used per order. If applicable, the code will be automatically applied at checkout.

The best way to stay informed about Silafu.com promotions and offers is to sign up for our email list. Also be sure to follow us on social media to be entered for any giveaways or surprises.

Shipping outside Singapore: Your order may be subject to VAT, import duties, and other taxes, which are collected after your package arrives in your country. For more information about your country’s customs policies, please contact your local customs office.

Steps to use discount code at checkout.

1. Add items to your bag

2. Continue to checkout

3. Enter your email address and shipping information

4. Select shipping method

5. Enter your discount code in the discount code box in the order summary and click Apply

6. Discount code applies to your order

To ensure that your order is not declined when you place a new order, we recommend that you do the following:

– Check card details to make sure the information is correct, such as expiration date or balance.

– Make sure you enter the security code correctly – this is the three digit number on the back of your card.

-Your credit or debit card company might have declined your payment. If this is the case, you must discuss it directly with the card company to find out why, as we do not have access to this information.

– As an alternative solution, you can try paying with another card.

If your coupon is invalid, please feel free to contact our customer service team for assistance. please remember:

– Only one coupon code can be used per order.

– Conditions vary for each promotion, so be sure to check the details provided when you receive your code. Codes may only be valid for certain items, and most codes have an expiration date or limited quantities. Whether via email or on our website, you should be able to find the conditions in the same place you found the code.

We do not support editing for unpaid orders. But please don’t worry, the system will automatically cancel your unpaid orders after 12 hours.

For paid orders, to help you cancel or change your order information, we recommend that you contact our customer service team within 24 hours of placing your order.

Tip: Once your order ships, you will receive an email with shipping information. In this case, simply follow our instructions to return any unwanted items.

If your order contains any item marked “Pre-Order” it means that the item is currently sold out and may take some time to be restocked. Rest assured, all items in your order will be shipped together once the pre-sale items are back in stock.

Thank you for your support in helping us reduce our carbon footprint through our booking model. Thank you for your understanding and patience as we work hard to ensure you receive your item as quickly as possible.

Sometimes we aim to ship in advance of the estimated release date, but certain products may arrive late due to various factors, such as the designer’s production schedule. Please be assured that if the estimated shipping date changes, we will contact you as soon as possible to keep you informed of any updates.

Typically, you can find and proceed with unpaid orders after logging into your account. If you have unpaid orders but have not registered/logged in to your account, please register/log in with your order email address and you will find the unpaid orders in your account. In addition, we will also send you a reminder email for unpaid orders, and you can click the “Pay Now” button in the email to proceed with payment.

You can view your order history by logging into your account on our website. You can also view your order information in the confirmation email sent to you at the time of purchase.

For further assistance, please feel free to contact our customer service team.

Packages may be delivered to your mailbox or signed by your neighbor. We recommend you check your email and contact your neighbors first. Or you can check with the shipping company for your tracking number and ID.
If you still can’t find your package, please contact our customer service team via email [email protected].

We will ship your order in batches under the following circumstances:

1. The goods are located in different warehouses.

2. Different projects require additional preparation time.

3. Weight limit by customs or express delivery.

You will receive an email notification after each package is shipped.

If there is a tracking number, it means the package has been sent.

Packages are first dispatched from our warehouse. The package will then be flown to the shipping company’s processing center. Each freight company will then pick up the package from the airport. Once they scan the packages, the website will update the tracking number. Once you arrive at your next stop, please give the courier some time to update the latest tracking information.

Customs clearance is completely beyond our control, as are any delays caused by inspections by customs authorities.

As only the recipient of the package can check with their local customs authorities, for any details about the process and its deadlines, we kindly ask you to contact them directly using the tracking reference number provided in the shipment confirmation email.

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