If your order has not been shipped, we may cancel your order. We are unable to make any changes to already processed orders. Please contact us within 24 hours of placing your order so we can assist you: [email protected]

Unfortunately, we do not currently offer gift receipts.

Items on the waiting list are items that we will have back in stock in the near future. When placing an order, an estimated ship date will be listed on the product page. Please note that while this is our best estimate, shipping dates may change.

•Items on the waitlist will be shipped as soon as they become available.
•If you order additional items that are not on the waitlist, those items will be shipped until your waitlisted item is back in stock.
•Please note that items on the waiting list are not eligible for expedited shipping

You will receive a shipping notification in the mail with your tracking number, in some cases it may take 1-2 business days for the carrier to register the status of your shipment. If your tracking number is not updated or is not working at all, please contact us as soon as possible.

If you think your package is lost, you can contact us within 5 days of the estimated delivery date. This ensures we have 5 days to contact the carrier to inquire about delivery. Please note that the “Estimated Delivery Date” is the delivery date stated in your tracking.

Click the “View your order” button sent in the order confirmation. You will receive updates via email/SMS once dispatched and again once the courier is ready for delivery.

No, our warehouse employees need a break, too. Therefore, we do not ship any items on weekends or holidays!